Noon – 5 p.m., Monday – Thursday. Occasionally I will schedule outside of these hours.
Phones are answered during the same hours that the office is open: Noon – 5 p.m., Monday – Thursday.
We provide 24 hour on-call services for psychiatric emergencies for patients currently in treatment. To access the on-call psychiatrist after hours, call our office at 541-231-9143 and follow the prompts. You may also choose to call the Benton County Crisis Hotline, 911 emergency services, or go to the nearest emergency room.
Please make all appointments with the office staff. An appointment is required for all but the simplest matters. We encourage you to ask questions and discuss your care with your provider at your scheduled appointment.
It is your responsibility to arrive on time for your appointment. If you arrive more than 10 minutes late, you may be asked to reschedule. If you are unable to keep an appointment due to an unforeseen conflict, please give at least 24 hours notice. Remember that if you fail to cancel an appointment, we are unable to place another waiting patient in the allotted time frame.
If no notice is given, you may be charged up to 100% of the regular fee for the appointment time. While we understand that medical emergencies do arise, missed appointment fees are charged at the sole discretion of your provider. Insurance cannot be billed for missed appointments, so you will be liable for the entire amount of the charges. Our staff will usually make a reminder call one working day before an appointment. However, these are courtesy calls only. If for some reason you do not receive a courtesy call, you are still responsible for your appointment. Rebecca Cordova is our scheduling coordinator, and can be reached at 541-231-9143.
Fees and Insurance
Payment for all services is the responsibility of the patient or his/her guardian. We will assist you by billing your insurance via our billing service. We require that you make your copay payment at the time of each visit. If you do not have insurance, or your insurance does not cover services at this office, we will require payment in full at the time of each appointment.
Our office charges $25 for each returned check. If this circumstance arises, we may choose to shift your account to a cash-only basis. While we assist you by billing your insurance, it is your responsibility to stay up to date on your insurance coverage and inform us of any changes.
In some cases, insurance benefits for mental health services differ from those for general medical treatment. Contact your insurance company to determine those benefits.
If your insurance is a managed care plan, you may have a limited number of visits available. Our office will assist you by obtaining the most accurate information possible about your coverage, submitting treatment plans, and billing your insurance company for our services. It is important to be aware that information obtained from your insurance company about your benefits is not a guarantee of payment. It is your responsibility to ensure that you understand how your benefits work and become as involved in the process as possible. We encourage you to work with your mental health providers to determine the most effective way to use your insurance benefits.
Prescriptions are generally written during your scheduled appointment. It is your responsibility to ensure adequate medication for the time between appointments. If you need a medication refill, please call you pharmacy at least 3-4 business days before the medicine is gone. Your pharmacist will then contact this office for a refill authorization. Return calls to the pharmacy will be made within 24 hours, excluding weekends and holidays.
It is difficult to render medical advice without the benefit of seeing the patient. When at all possible, we encourage you to make an appointment. We will try to make appointment times available, generally within a week, to handle your questions or concerns. If you should need to call the office between appointments, we will return your call within 24 hours. If the matter is more urgent, please alert the office staff.
The content of all professional interactions in this practice will be held in strictest confidence, unless this confidentiality is waived directly by you. Please note that provider/patient confidentiality is a matter of professional ethics and integrity, as well as a legal mandate. There are, however, some instances in which there is a legal and/or professional mandate to divulge confidential information. If you have any questions about this, please discuss it with your provider.